A framework for user awareness and acceptance of smart card and fingerprint-based access control to medical information systems in South Africa

Mapula E. Maeko, Dustin T. Van Der Haar

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

This paper proposes a framework for user awareness and acceptance of smart card and fingerprint-based access control to medical information systems in South Africa. The study was conducted at Charlotte Maxeke Academic Hospital in Johannesburg, South Africa, and followed a qualitative and interpretive research design to collect data for the ideal deployment of multi-modal access control systems in the hospital. Surveys were distributed to workers in the hospital who require access to patient records-such as clinicians and administrators. The survey resulted in an 86% response rate. The results revealed key problem areas which related to a lack of user awareness and acceptance. One of the key problems was that 79% of respondents indicated they have never had any security awareness sessions or training. Insights from the survey were used to create a framework. The framework extends the Unified Theory of Acceptance of User Technology (UTAUT) model, to address awareness and acceptance problems. The focus was on how user attitudes, beliefs and personal knowledge influence acceptance and usage of access-control technology. Recommendations made to the hospital included that mandatory awareness training programmes be conducted regularly to increase user acceptance of smart card and fingerprint-based access control.

Original languageEnglish
Title of host publication2018 IST-Africa Week Conference, IST-Africa 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781905824601
Publication statusPublished - 20 Jul 2018
Event2018 IST-Africa Week Conference, IST-Africa 2018 - Gaborone, Botswana
Duration: 9 May 201811 May 2018

Publication series

Name2018 IST-Africa Week Conference, IST-Africa 2018

Conference

Conference2018 IST-Africa Week Conference, IST-Africa 2018
Country/TerritoryBotswana
CityGaborone
Period9/05/1811/05/18

Keywords

  • Access control
  • biometrics
  • medical information systems
  • multi-modal access control
  • smart cards
  • user acceptance
  • user awareness

ASJC Scopus subject areas

  • Education
  • Computer Science Applications
  • Information Systems and Management
  • Safety, Risk, Reliability and Quality
  • Computer Networks and Communications

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