Personal profile
Research Interests
Knowledge Portals, Strategic Information Management, Entrepreneurship, Innovation and Commercialisation dynamics.
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
-
SDG 4 Quality Education -
SDG 9 Industry, Innovation, and Infrastructure -
SDG 17 Partnerships for the Goals
Fingerprint
Dive into the research topics where Sithembiso Khumalo is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
- 1 Similar Profiles
Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
-
Chatbot evaluation for effectiveness in customer query resolution
Mashigo, T. B., Dinath, W. & Khumalo, S., 2025, In: South African Journal of Information Management. 27, 1, a1963.Research output: Contribution to journal › Article › peer-review
Open Access -
Evaluating the Effectiveness of a Rule-Based WhatsApp Chatbot in Automated Query Resolution
Dinath, W., Mashigo, T. B. & Khumalo, S., 2025, In: Proceedings of the European Conference on Innovation and Entrepreneurship, ECIE. 20, 1, p. 208-216 9 p.Research output: Contribution to journal › Conference article › peer-review
Open Access -
Evaluating the National University of Lesotho’s Records Management practices with the ISO 15489
Thaanyane, T. A., Lefika, P. T. & Khumalo, S., 2025, In: South African Journal of Information Management. 27, 1, a1955.Research output: Contribution to journal › Article › peer-review
Open Access -
Aspects Considered Relevant in Higher Education Curriculum to PRODUCE Business Innovative Graduates
Khumalo, S. & du Plessis, T., 2024, In: Proceedings of the European Conference on Innovation and Entrepreneurship, ECIE. 19, 1, p. 317-322 6 p.Research output: Contribution to journal › Conference article › peer-review
Open Access1 Citation (Scopus) -
Commercialisation dynamics system principles and support units of entrepreneurial universities
Khumalo, S. & du Plessis, T., 2024, In: South African Journal of Information Management. 26, 1, a1619.Research output: Contribution to journal › Article › peer-review
Open Access1 Citation (Scopus)
Press/Media
-
University of Johannesburg Researchers Target Information Management (Chatbot evaluation for effectiveness in customer query resolution)
22/10/25
1 item of Media coverage
Press/Media